For your organisation to prosper and compete at the highest level it is imperative that costs are managed to offer the best value possible to allow it to optimise productivity and profitability.

Cost reduction within a company is often achieved through decisions and actions deployed in an unstructured and uninformed manner. Regrettably, a great many companies try to control or reduce costs by indiscriminately cutting costs, which typically results loss of key resources (the people who are necessary to manage the business), knowledge and consequently compliance and risk management, which generally leads to increased poor performance and service deterioration. 

The standard approach is through reduction of staffing resources, often at the expense of frontline delivery staff who are already over stretched, in favour of cumbersome and labour intensive administration and reporting (Back Office) systems, a strategy that creates a spiral of decline. Outcomes such as this deliver a negative impact on any Facilities Management operation, the ability of the provider to maintain compliant services, customer satisfaction, company turnover, profit and by no means least Staff Morale. A succession of negative outcomes that effects and stresses the entire organisation.

The Soft Service Solutions approach is to identify operational systems that improve Back Office systems to streamline those functions and enable you to concentrate on delivering the contracted services. 

Streamlining your administrative functions enables us to guide your management teams to concentrate on enhancing the efficiency of your frontline staff by introducing 21st century methods and technology. Improved technical efficiency need not be at the expense of operational staff, it leads to opportunities to increase their workload by incorporating tasks that have historically been outsourced.

Working alongside you, we at Soft Service Solutions aim to help you to deliver an outstanding Soft Facilities Management service to your clients using down to earth, jargon free and a quite different approach to that of its competitors.

By listening to you and your teams we acquire a clear understanding of your goals, aspirations, and culture to enable us to create an operating system for your organisation and surpass your expectations.

Starting from a blank page, an incredible “one size fits all” model is avoided and a system unique to your business is achieved.

By working with Facilities Management service providers Soft Service Solutions look at their client side operations and understand whether they are maximising their entitlement, exploring all the commercial opportunities available to them and growing their operation, while at the same time delivering what their client expects. 

 

Soft Service Solutions help Facilities Management companies focus to turn failing contracts in to successful efficiently run contracts. Leading to the Facilities Management Contractor’s client delight with the turn around in service and their greater willingness to award more work as the operational performance improves.

 

It is important to look at the whole picture, meeting and talking to all the stakeholders to ascertain and clarify all their needs and expectations. Once confirmed defined Service Level Agreements (SLA's) balanced against budgets are the foundation of a successful contract. 

 

Experience has taught us to be very cautious in our approach to managing and delivering operational Soft Facilities Management, we carry that forward into consulting and advising our clients on what we believe will best suit their business.

 

We have a time tested model based on a triangle A, B, C principles. 

 

Assume nothing- It is very easy to make assumptions based on information given to us but there is always the possibility that an assumption could be made on biased or inaccurate information. It is therefore very important to thoroughly gather as much information before making an assessment.

 

Believe no one - Just as making an assumption or drawing a wrong conclusion, we have to be able to make judgements based on information provided to us, however if the information is incomplete, if we are provided with an individual's version of an activity, event, or process, or an individual intentionally withholds or embellishes information for whatever reason, to be fair and just we have to take the approach that no one is being entirely honest.

 

Check everything - Because we follow our A, B, C's and because we assume nothing and believe no one, we complete the triangle to set the foundation of supporting your business by checking everything that we have heard, seen and done. Only then can we be assured that what we recommend is unique to, and right for your business

 

The language used by Soft Service Solutions and the approach to Facilities Management is down to earth, jargon free and very different to that of competitor organisations. By listening, a clear understanding of Clients goals, aspirations and culture is achieved. Enabling us to deliver a service that strives to surpass expectations.